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We are a people-driven company, that is dedicated to
building long-term relationships with all our business partners, staff and clients. Our goal is to become a technology solutions service provider of choice within our community.
Our vision is to be a technology solutions service provider leader across a diverse range of technology industries. through the provision of high quality products and services, backed by a sincere dedication to superior customer service and building of long term stake holder value.
PASSION • HONESTY •
INTEGRITY • COMMITMENT •
TEAM WORK • SERVICE •
RESPECT • PERSERVERANCE

STATEMENT OF BUSINESS AND CLIENT SERVICE ETHICS

 

1. WE ARE COMMITTED TO PROVIDING HONEST AND IMPARTIAL ADVICE TO ALL OUR CLIENTS BEFORE DURING AND AFTER SALES HAVE BEEN COMPLETED.

2. WE ARE COMMITTED TO BUILDING LONG-TERM HUMAN RELATIONSHIPS BY ALWAYS EMPLOYING FAIRNESS, TRANSPARENCY, HONESTY AND INTEGRITY IN DEALINGS WITH INTERNAL AND EXTERNAL CLIENTS, AS WELL AS BUSINESS PARTNERS AND STAFF.

3. WE ARE COMMITTED TO ALWAYS BEING FRIENDLY AND HELPFUL AND TO ALWAYS WALKING THE EXTRA MILE FOR ALL OUR CUSTOMERS.

4. WE ARE COMMITTED TO RESOLVING OUR CUSTOMERS’ QUERIES AND PROBLEMS IN THE MOST EFFICIENT AND EFFECTIVE WAY POSSIBLE.

5. IN THE EVENT THAT A RESOLUTION TO A PROBLEM CANNOT BE FOUND IMMEDIATELY, WE ARE COMMITTED TO KEEPING OUR CLIENTS UP-TO-DATE ON THE STATUS OF QUERIES AND GIVING THEM TIMELY FEEDBACK ON THE PROGRESS OF THEIR QUERIES.

6. WE ARE COMMITTED TO MANAGING OUR BUSINESS’S CUSTOMER SERVICES FUNCTION WITHIN THE TELECOMMUNICATIONS AND BROADBAND INDUSTRY STANDARDS AND BEYOND.

7. WE ARE COMMITTED TO HANDLING OUR CLIENTS’ REPAIR PROBLEMS BY BEING AN EFFECTIVE LEVEL 2 REPAIR AGENT AS WELL AS A LEVEL 3 PICK-UP AND COLLECTION POINT.

8. WE ARE COMMITTED TO PERFORMING CONTINUOUS FOLLOW-UPS ON REPAIRS, WITH THE AIM OF REDUCING THE TURNAROUND TIMES OF THE REPAIR PROCESS, WHILST PROVIDING THE OPTION OF A LOAN PHONE TO OUR CLIENTS, SUBJECT TO A FULLY REFUNDABLE SECURITY DEPOSIT.

9. WE ARE COMMITTED TO ALWAYS KEEPING OUR CLIENTS‘ BEST INTERESTS AT HEART AND PERFORMING ALL ACTIONS NECESSARY – WITHIN THE BOUNDARIES OF OUR POWER AND INFLUENCE IN THE INDUSTRY – TO ENSURE THIS.

10. WE ARE COMMITTED TO TAKING OWNERSHIP OF THE CUSTOMER SERVICES FUNCTION THROUGH A DEDICATED CUSTOMER SERVICES TEAM, AS WELL AS CONTINUOUSLY IMPROVING CUSTOMER RELATIONSHIP SYSTEMS AND PROCESSES.

11. WE ARE COMMITTED TO THE GOAL OF CONTINUOUSLY STRIVING TO IMPROVE SERVICE THROUGH EMBRACING THE CUSTOMER SERVICE CULTURE AT ALL LEVELS OF OUR ENTERPRISE, AND TO THE CONTINUOUS GENERATION, EVALUATION, DESIGN AND IMPLEMENTATION OF NEW CLIENT SERVICE IDEAS.

12. WE ARE COMMITTED TO ACCEPTING RESPONSIBILITY FOR OUR MISTAKES AND ENSURING THAT THEY ARE RECTIFIED EFFECTIVELY AND EFFICIENTLY. FURTHERMORE, WE ARE COMMITTED TO ENSURING THAT OUR CLIENTS ARE COMPENSATED FAIRLY ACCORDING TO ANY POTENTIAL FINANCIAL LOSSES SUFFERED AS A RESULT OF NEGLIGENCE AND\OR MISREPRESENTATION ON OUR PART, UPON RECEIVING SUITABLE PROOF OF ANY SUCH CLAIMS.

 

SHOULD WE NOT LIVE UP TO THESE STANDARDS PLEASE DO NOT HESITATE TO CONTACT THE OWNER ON:

 

Cell: 083 656 9134 • E-mail: rad@autopage.biz